Terms and Conditions

Last Updated:

Oct 24, 2024

1. Agreement to Terms

These Terms of Service ("Terms") govern your use of Pippn, an email notification service operated by Playful Media, Inc. ("Company," "we," "us," or "our"). By accessing or using Pippn at https://pippn.app (the "Service"), you agree to be bound by these Terms.

If you disagree with any part of these terms, you may not access the Service.

2. Description of Service

Pippn provides email monitoring and notification services. Users can:

  • Forward emails to a unique Pippn address

  • Create rules to match important emails

  • Receive notifications via SMS, Slack, Discord, or webhooks

  • Access and manage notifications through our web interface

3. Account Registration

To use Pippn, you must:

  • Be at least 18 years old

  • Provide accurate and complete information

  • Maintain the security of your password

  • Accept responsibility for all activities under your account

  • Notify us immediately of any unauthorized use

4. SMS Notification Terms

Opt-In Requirements

  • SMS notifications are completely optional

  • You must explicitly opt-in to receive SMS messages

  • Opting in is not required to use other Pippn features

  • You may enable or disable SMS at any time in your settings

Message Information

  • Purpose: Operational alerts about emails matching your rules

  • Frequency: Message frequency varies based on your email rules

  • Charges: Standard message and data rates may apply

  • No promotional messages: We only send service notifications you've requested

Opt-Out Instructions

SMS Privacy

  • We will NEVER sell or share your phone number with third parties

  • Phone numbers are used exclusively for your requested notifications

  • We use Twilio as our SMS provider for message delivery

  • See our Privacy Policy for full details

5. Acceptable Use

You agree NOT to use Pippn to:

  • Violate any laws or regulations

  • Forward or process illegal content

  • Infringe on intellectual property rights

  • Transmit spam, malware, or harmful code

  • Overwhelm our systems with excessive requests

  • Resell or redistribute the Service without permission

  • Impersonate others or provide false information

6. Payment Terms

Pricing

Billing

  • Payment is due at the beginning of each billing cycle

  • We accept major credit cards

  • You authorize automatic renewal

  • Cancel anytime before the next billing cycle

Refunds

  • Monthly plans: No refunds for partial months

  • Annual plans: Pro-rated refunds within 30 days

  • No refunds for SMS messages already sent

7. Service Availability

  • We strive for 99.9% uptime but don't guarantee uninterrupted service

  • We may modify or discontinue features with notice

  • Scheduled maintenance will be announced in advance

  • We're not liable for third-party service outages (Twilio, Slack, etc.)

8. Intellectual Property

  • Pippn and its original content remain our property

  • You retain rights to your emails and data

  • You grant us permission to process your emails for the Service

  • You may not copy or reverse engineer our Service

9. Privacy and Data

  • Our Privacy Policy explains how we handle your information

  • You consent to email processing for notifications

  • You control your data and can delete it anytime

  • We don't sell your personal information

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

  • The Service is provided "as is" without warranties

  • We're not liable for indirect, incidental, or consequential damages

  • Our total liability is limited to the amount you've paid us

  • We're not responsible for missed notifications or email delivery

11. Indemnification

You agree to indemnify and hold harmless Playful Media, Inc. from any claims, damages, or expenses arising from:

  • Your use of the Service

  • Your violation of these Terms

  • Your violation of any rights of another party

12. Termination

By You

  • Cancel your account anytime through settings

  • Request account deletion at hello@pippn.app

By Us

We may suspend or terminate your account for:

  • Violation of these Terms

  • Suspected fraudulent or illegal activity

  • Non-payment of fees

  • Extended inactivity

13. Communications

By using Pippn, you agree to receive:

  • Service-related emails (required)

  • SMS notifications (only if opted-in)

  • Product updates (optional, can unsubscribe)

14. Dispute Resolution

  • These Terms are governed by Delaware law

  • Disputes will be resolved through binding arbitration

  • You waive the right to class action lawsuits

  • Small claims court remains available

15. Changes to Terms

We may modify these Terms at any time. We'll notify you of significant changes via:

  • Email notification

  • Service announcement

  • Website notice

Continued use after changes constitutes acceptance.

16. TCPA Compliance

Our SMS services comply with the Telephone Consumer Protection Act (TCPA):

  • Express written consent required for SMS

  • Clear opt-out mechanisms provided

  • No telemarketing or promotional messages

  • Compliance with CTIA best practices

17. Contact Information

For questions about these Terms:

Support: hello@pippn.app

Playful Media, Inc.
440 N Barranca Ave #4128
Covina, CA 91723
‪(949) 414-4088‬

18. Miscellaneous

  • If any provision is unenforceable, the rest remains valid

  • These Terms constitute the entire agreement

  • Our failure to enforce any right doesn't waive it

  • You can't transfer your rights under these Terms