Privacy Policy

Last Updated:

Oct 24, 2024

1. Introduction

Playful Media, Inc. ("Pippn," "we," "us," or "our") operates Pippn, the email notification service located at https://pippn.app (the "Service"). This Privacy Policy explains how we collect, use, and protect your information when you use Pippn.

By using Pippn, you agree to the collection and use of information in accordance with this policy.

By using Pippn, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

Information You Provide

  • Account Information: Email address, name, and password

  • Contact Information: Phone number (only if you opt-in to SMS notifications)

  • Payment Information: Billing details for paid plans

  • Notification Settings: Your rules, filters, and alert preferences

Email Data

  • Forwarded Emails: When you forward emails to your Pippn address, we process and may store them based on your account settings

  • Email Metadata: Sender information, subjects, timestamps

3. How We Use Your Information

We use your information to:

  • Process emails and trigger notifications based on your rules

  • Send SMS alerts (only with your explicit consent)

  • Send Slack, Discord, or webhook notifications

  • Manage your account and provide customer support

  • Process payments

  • Send service-related communications

4. SMS/Text Messaging Policy

Opt-In and Consent

  • SMS notifications are optional and require explicit opt-in

  • You must manually enable SMS notifications

  • You can use Pippn without providing a phone number

Message Frequency

  • Messages sent only when your rules trigger

  • Message frequency varies

  • Standard message and data rates may apply

Opting Out

  • Text STOP to unsubscribe

  • Text HELP for assistance

  • Disable SMS in your account settings anytime

Phone Number Protection

We will NEVER:

  • Sell your phone number to third parties

  • Share your phone number for marketing purposes

  • Use your phone number except for your requested alerts

5. Data Sharing

We Do Not Sell Your Data

We never sell, rent, or trade your personal information to third parties.

Service Providers

We share data only with services that help operate Pippn:

  • Twilio (SMS delivery)

  • Payment processors

  • Infrastructure providers

We may also share information if required by law or to protect safety and rights.

6. Data Retention

  • Emails: Stored according to your account settings and preferences

  • Account Information: Retained while your account is active

  • Deleted Accounts: Information removed within 30 days

7. Your Rights

You have the right to:

  • Access your personal information

  • Update or correct your data

  • Delete your account

  • Opt-out of SMS notifications

  • Export your data

Contact us at hello@pippn.app to exercise these rights.

8. California Privacy Rights

California residents have additional rights under CCPA:

  • Right to know what information we collect

  • Right to delete personal information

  • Right to opt-out of data sales (we don't sell data)

  • Right to non-discrimination

9. Children's Privacy

Pippn is not directed to individuals under 18. We do not knowingly collect information from children.

10. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of material changes by posting the new policy and updating the "Last Updated" date.

11. Contact Information

For questions about this Privacy Policy:

Email: hello@pippn.app

Playful Media, Inc.
440 N Barranca Ave #4128
Covina, CA 91723
‪(949) 414-4088‬

12. SMS Compliance Statement

Our SMS services comply with:

  • TCPA (Telephone Consumer Protection Act)

  • CTIA Messaging Principles

  • Carrier requirements for A2P messaging

We use Twilio as our SMS provider. Phone numbers are shared with Twilio solely for message delivery and are never sold or shared for marketing purposes.